Property Management

Ensure tenant satisfaction with ExperienceStream

Property management companies want to make sure that residents are happy and renew their leases, saving the time and cost of finding new tenants. ExperienceStream is a tool that allows you to gather feedback from residents and quickly identify problems that your team needs to address.

ExperienceStream is offered in two formats – a stand-alone kiosk or software that can be loaded onto a tablet. Featuring a response rate as high as 27 percent, it will revolutionize how companies measure customer experiences.

It’s time for a new approach

With ExperienceStream in your lobby, you invite tenants and prospective renters to take 6 seconds to answer a few questions.

Once data has been gathered, ExperienceStream’s custom software
generates powerful reports for you to manage your building.
Best of all, you receive reports right away.
If residents are experiencing a problem, you can address it immediately.

Helping employees

Staff receive daily, weekly and monthly reports with tenant feedback. Employees will be focused on improving the quality of services.

ExperienceStream offers the following benefits:

Guarding reputation

Tenants have many options when it comes to finding the right apartment to rent.

With ExperienceStream, you can collect data showing high satisfaction rates of existing tenants, which may be the best advertisement for potential renters.

Evaluation of services

Tenants will be aware that the company is responsive to resident concerns and is offering many valuable services.

Potential tenants

Managers spend a lot of time conducting house/apartment tours and reviewing rental applications.

By offering ExperienceStream at model units, property managers will know whether potential tenants are interested in the unit right after the tour.

Vouchers

When a prospective tenant visits a building, the kiosk can print out a voucher with a link to the rental application. This reduces waiting and emailing to check if the person is interested. Busy seasons become easy seasons.

Repairs & maintenance

Tenants can use ExperienceStream to alert management about general concerns in their apartment or building.

Collecting feedback at the point of experience is 40% more accurate than following up after the event

79% of consumers actually prefer to give feedback using touchscreens, rather than paper or online surveys

Instant Alerts

Best of all, you receive feedback right away. If residents are experiencing a problem, you can address it immediately.

ExperienceStream is much more than a feedback tool.

At ExperienceStream, we’re transforming how property management companies work with tenants and prospective renters.

A Changent.io Innovation

Find out about us and what makes us different.