Restaurants, Bars and Food Service
Monitor and improve the customer experience at your restaurant
Customers who have a wonderful experience at a restaurant or bar will return again and again, encourage their friends to visit and may post an outstanding review online.
With ExperienceStream at your site, you can dramatically increase positive customer experiences and tackle problems that are resulting in negative feedback.
Here’s how it works:
Customers are invited to provide feedback right at the restaurant, either on our custom ExperienceStream collection terminal or on a tablet.
9x
More responses
By asking clients for on-the-spot comments, restaurants can receive up to nine times more responses than including a survey request on a bill.
Results
Plenty of information with which to make important operational and marketing decisions. Our powerful software crunches the data and provides vital reports to improve service, grow revenues and increase profits.
a 5% increase in customer retention can increase a company’s profit by 75%
It costs 6 to 7 times more to acquire a new customer than to retain an existing one.
Instant Alerts
When ExperienceStream detects a problem, it sends a real-time alert to the manager’s phone. It could be a washroom needs cleaning or the bartender is taking too long to fill orders. The manager can immediately take steps to solve the problem and restore customer experiences to the expected level.
Here’s what Brent Laderoute, manager of a McKibbin’s Irish Pub in Montreal, had to say:
“The reports are intuitive and I can immediately see if something has gone wrong during a shift. This allows me to fix an issue quickly.”
One of the many powerful reports delivered direct to your inbox by ExperienceStream.
Daily & monthly reports
Regular reports allow managers to monitor and improve the quality of the food and service. By analyzing the results, you can pinpoint problems and take action.
For example, ExperienceStream reports may show a decline in service at certain times of the day when staff are extremely busy. The restaurant can redeploy its team to fill the gap.
Managers can keep their finger on the pulse of the restaurant even when they are not there or are in the back office. Says Laderoute:
“I find it really cool to receive daily feedback reports on how we are doing. I can review them on my phone in just a few minutes.”
Engage & motivate staff
Customer feedback helps keep staff on top of their game and builds their confidence.
Our “Congratulate Your Server” feature allows customers to thank the person who provided outstanding service or went above and beyond to deliver a wonderful customer experience.
Teams who score in the top 20% in engagement
realize a 41% reduction in absenteeism, and 59% less turnover.
